I had a bad experience with Pure Eco. I contacted them regarding an insulation problem related to my neighbor's garage and smells entering my condo. The specialist suggested sealing the light fixtures as a potential solution, which seemed reasonable, so I agreed to try it despite knowing it might only provide minimal help.
However, my expectations of professional-grade work for the high cost were not met. I've seen videos of sealing companies performing thorough, complex procedures, but when the technicians arrived, they simply applied caulk around the lights and bathroom exhaust, which can be done with inexpensive materials from a store like Home Depot. They spent almost an hour, primarily focusing on visible areas. Upon inspection, I found they hadn't applied anything to the back of the fixtures. I ended up having to do some of the sealing myself with the caulk I already had.
I feel taken advantage of, especially given that I paid almost $2000 for something that could have cost around $100 or less. As a woman, it feels like companies often try to exploit customers. If they had been transparent about their process during the consultation, I would never have agreed to spend that amount of money.
To make matters worse, when I tried to discuss these issues with the lead technician, he was rude and unhelpful. This entire experience has been disappointing, and the customer service was extremely poor.
